ISSN 1005-6610 CN 12-1020/G2
AI时代高校图书馆阅读疗愈服务质量评价指标体系构建与提升策略研究——基于SERVQUAL-IPA模型
罗嘉媛 王秀红

Research on Construction of Evaluation Index System and Promotion Strategies of Bibliotherapy Service Quality in AI Era of
University Libraries——Based on SERVQUAL-IPA Model
Luo Jiayuan, Wang Xiuhong
图书馆工作与研究 . 2026, (8): 5 -16 .