Research on Construction of Evaluation Index System and Promotion Strategies of Bibliotherapy Service Quality in AI Era of
University Libraries——Based on SERVQUAL-IPA Model

Luo Jiayuan, Wang Xiuhong

Library Work and Study ›› 2026, Vol. 1 ›› Issue (8) : 5-16.

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ISSN 1005-6610　CN 12-1020/G2
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Library Work and Study ›› 2026, Vol. 1 ›› Issue (8) : 5-16. DOI: 10.16384/j.cnki.lwas.2026.08.001

Research on Construction of Evaluation Index System and Promotion Strategies of Bibliotherapy Service Quality in AI Era of
University Libraries——Based on SERVQUAL-IPA Model

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{{article.zuoZheEn_L}}. {{article.title_en}}[J]. {{journal.qiKanMingCheng_EN}}, 2026, 1(8): 5-16 https://doi.org/10.16384/j.cnki.lwas.2026.08.001

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Supervisor: Tianjin Municipal Bureau of Culture and Tourism
Organizer: Tianjin Library (Tianjin Children's Library, Tianjin Ancient Books Protection Center)
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ISSN 1005-6610　
CN 12-1020/G2
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