Research on Construction of Evaluation Index System and Promotion Strategies of Bibliotherapy Service Quality in AI Era of
University Libraries——Based on SERVQUAL-IPA Model

Luo Jiayuan, Wang Xiuhong

Library Work and Study ›› 2026, Vol. 1 ›› Issue (8) : 5-16.

ISSN 1005-6610　CN 12-1020/G2
Library Work and Study ›› 2026, Vol. 1 ›› Issue (8) : 5-16.

Research on Construction of Evaluation Index System and Promotion Strategies of Bibliotherapy Service Quality in AI Era of
University Libraries——Based on SERVQUAL-IPA Model

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Supervisor: Tianjin Municipal Bureau of Culture and Tourism
Organizer: Tianjin Library (Tianjin Children's Library, Tianjin Ancient Books Protection Center)
Tianjin Library Society
ISSN 1005-6610　
CN 12-1020/G2
Address: No. 58 Pingjiang Road, Hexi District, Tianjin City
Postal Code: 300201
Tel: (022) 83883612
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