Combing the current research status of library smart service, the paper explains the function of library smart service from three levels of improving users' domestic needs, reshaping traditional resources, and service transformation and upgrading. According to the functional architecture of the service blueprint, it builds the model framework of smart services from five dimensions of carrier support, back-end support, front-end service, user behavior, and service experience, and refines the areas of smart services from four aspects of multi-dimensional system integration, smart librarian participation, user behavior drive, and smart service trends, the paper proposes the path of library smart service, including integrating multidimensional capabilities, expanding the depth of smart services, strengthening the conscientiousness of service collaborative interaction, strengthening the improvement of user experience mode.
Yu Xingshang, Xu Zhongyang.
Library's Smart Service Function and Blueprint Construction[J]. Library Work and Study, 2022, 1(4): 36-41,78 https://doi.org/10.16384/j.cnki.lwas.2022.04.001