Abstract：The analysis of user demand attributes is essential for optimizing the socialized service quality and improving the service level of university libraries. From the perspective of social user demand analysis, this paper constructs 39 types of socialized service system of university library, including 2 primary service dimensions, 3 secondary service dimensions, including characteristic services, basic services, online services, offline services, online and offline integrated services. This paper obtains the relevant data of user needs through questionnaire survey, and classifies and analyzes the attributes based on Kano model theory; according to the classification results of demand attributes and the characteristics affecting user satisfaction, this paper puts forward targeted management strategies.
周玲元 陈洪斌 张耀坤. 高校图书馆社会化服务提升策略研究——基于Kano模型的社会用户需求分析视角[J]. 图书馆工作与研究, 2022, 1(5): 19-27.
Zhou Lingyuan, Chen Hongbing, Zhang Yaokun. Research on the Strategy of Improving Socialized Service of University Library——The Perspective of Social User Demand Analysis Based on the Kano Model. Library Work and Study, 2022, 1(5): 19-27.
